Frequently Asked Questions (FAQ)
Here you can find answers to the most commonly asked questions.
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What is a product key? |
A product key is a code
delivered with the PC software (indicated on the CD cover). It gives access
to a certain amount of transmitters. To upgrade e.g. your Piccolo® object
protection system you will need more than one product key |
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What is ID-code? |
The ID-code is of 4
digits (text or numerals). It identify which multiGuard® transmit an alarm
message. If you
set up an ID-code the multiGuard® automatically transmit the
ID-code. If no ID-code is defined the multiGuard® will use its password as
ID-code. |
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What is password and PIN
code? |
Password and PIN code on
a SIM card is one and the same thing. If you change the password on your SIM-card
you have to simultaneously change the password on the multiGuard® All commands to multiGuard® Light must start
with the password (4 numerals). |
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How do I know my PIN code
on the SIM card? |
On delivery the PIN code
is usually set to 1234 (default for most telephone companies). You can change
this PIN code. |
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How do I change PIN code? |
You can change the PIN
code in a GSM telephone |
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How do I know if I use a
wrong PIN code? |
Check the PIN code in a
GSM telephone if connection to the GSM net can be established. |
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I changed PIN code – why
does the multiGuard® not react? |
Probably you forgot to
change the password for multiGuard® at the same time. Password and PIN code
has to be identical in order for the multiGuard® to handle any commands. |
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Does a GSM modem function
with a calling card? |
Yes, but we recommend a
SIM-card, e.g. one without subscription. Problems with a calling card for GSM
phones occur since it usually expires after one year. |
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Is it possible to connect
an extra antenna to the GSM modem? |
Yes, besides the GSM
build in antenna the GSM modem you can couple an external antenna to the unit
to enhance the signal strength. |
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What cable do I use to
connect an external antenna? |
Use preferably 2m
extension lead to the GSM modem. Be aware that the signal strength decreases
by the use of a longer cable. |
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What is the difference
between multiGuard® Light and |
multiGuard Basic can
function as a wireless system. This means communicate with transmitters.
multiGuard® Light is a technical, non-wireless system and therefore unable to
communicate with transmitters. |
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What is the difference
between Piccolo® Light and multiGuard® |
The only difference is
that multiGuard® Basic is in a waterproof box, Piccolo® Light is not. |
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How do
I program multiGuard® Basic? |
Programming/setup
can be performed via a
mobile phone or preferably a PC using the multiGuard® Basic software |
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What
is the multiGuard® Basic software? |
The
multiGuard® Basic software keeps details in data files which enables to see
how multiGuard® Basic has been set up previously in case you are going to set
up another multiGuard® Basic in exactly the same manner. |
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Does multiGuard® Basic
remember a previous setup? |
Yes, by using the
multiGuard® Basic software kept details in data files makes it possible to re
use the previous setup when setting up a new multiGuard® Basic system. |
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What cable do I use from
the PC to a multiGuard®? |
Use a RS 232 cord. |
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The red lamp on the
multiGuard® |
If the red lamp is
activated it means that the multiGuard® has received your command and is
ready to handle it. |
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Why does the multiGuard®
not handle a delivered SMS? |
The multiGuard® must be
addressed with its password. When you send commands to multiGuard® always
remember to begin with the (correct) password (4 digits) followed by one
space. |
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How can I get to see
incoming alarms? (multiGuard® Light) |
As SMS, analogue calls
with DTMF-tones (on GSM phone or stationary phone), analogue calls with voice
message (on GSM phone or stationary phone), e-mail. |
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Can I receive alarm
messages as E-mail? (multiGuard®) |
Technically, yes. But it
depends on which telephone company you use. Ask your telephone company if
your SIM card supports this service. Notice the E-mail address can’t
exceed more than max 31 characters. |
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What equipment can be
activated with multiGuard®? |
Sirens, pumps, video,
temperature regulation, read energy consumption (water, electricity etc),
start/stop irrigation systems (agriculture, greenhouse), functioning check of
technical equipment, timetables for streetlights and much more. |
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Will alarms be transfered
in case of power failure? |
Yes, Piccolo® Light,
multiGuard® Basic and multiGuard® Light are all equipped with a rechargeable
battery backup. The battery has a running time of ½ hour and alarms will be
sent in case of power failure or sabotage. |
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How do I program
multiGuard® Light? |
Programming/set-up of
multiGuard® Light can be conducted via the serial COM-port on PC using the Quick-set-up programme, via
SMS from a PC or SMS from a mobile phone |
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What is the Quick-setup
programme? |
Quick set-up is the
software for configuring multiGuard® Light via PC. If you use the multiGuard®
Light set-up program then connect the multiGuard® Light COM-port to the 9 pole PC COM-port
or a USB to RS232 converter cable. |
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Can I
conduct the setup of multiGuard® Light anywhere from a PC? |
Yes,
with Quick-setup and a modem you can perform the setup or if necessary make
changes to it at any time at any convenient place, e.g. from your PC at home |
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Can I use a mobile phone
to set up multiGuard® Light? |
Yes, but it’s easier to
set up multiGuard® Light via the PC COM-port since this method doesn’t
require knowledge of the many codes you will need to use when performing the
setup by means of a mobile phone. |
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Can more than one
multiGuard® Light function together? |
Yes. Then the inputs on
e.g. multiGuard® no 1 must reflect the outputs on multiGuard no 2. |
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How can I stop an alarm
message from being sent to the next person on the list? (multiGuard® Light)? |
If the
receiver press “#” after a call, the next receivers on the list will not get
the alarm. |
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Profort A/S |
Gunnar Clausens Vej 3 DK-8260 Viby J |
Tel.: Fax: |
+45 70 23 36 00 +45 70 23 36 01 |
Web: E-mail: |
www.profort.com info@profort.com |